Friday March 13, 2020

Issue Summary: On March 12, 2020 at 9:00 p.m. PDT some customers began experiencing intermittent issues viewing channel names, user names, and posts. This occurred when our auto-incrementing encoded IDs grew from 8 to 10 digits which caused some issues with the codebase. By March 13, 2020 at 3:43 p.m. PDT we had fixed our code to better handle IDs with longer ID lengths.

Mar 18, 6:59 PM UTC

We’ve resolved the issue with some features failing to load and Slack is back to full functionality. We’re sorry for the disruption this has caused.

Mar 13, 10:58 PM UTC

Our team continues to work to get full functionality restored as soon as possible. No additional information to share just yet, but we’ll keep you posted as soon we have an update.

Mar 13, 7:51 PM UTC

We're continuing to look into this issue and work towards a fix. Thank you again for bearing with us in the meantime.

Mar 13, 6:49 PM UTC

Upon further investigation, we've also found that this issue may be causing issues with installing apps or integrations in Slack. We'll continue to keep you in the loop as more information becomes available.

Mar 13, 5:47 PM UTC

We're still hard at work investigating a fix for this issue. We're sorry about the continued trouble and we'll let you know once we have more information to share.

Mar 13, 5:07 PM UTC

Some users may be experiencing issues with various features in Slack, including app, channel, and user names not displaying as expected. We're aware of the source of the issue, and we have a team of engineers dedicated to fixing this as soon as possible. We'll keep you posted as we make progress towards a fix.

Mar 13, 4:34 PM UTC

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

Mar 13, 4:07 PM UTC