Tuesday January 12, 2021

Issue summary: On January 12, 2021 from 11:00 a.m. to 1:44 p.m. PST, some customers encountered degraded performance while loading Slack and some of its features. We traced the issue back to a recent code change. We reverted this change soon after and the issue was resolved.

Jan 13, 3:04 AM UTC

Apologies for the delay - we believe these issues should now be resolved, but please let us know if you're still experiencing problems by writing to us at feedback@slack.com.

Jan 12, 10:10 PM UTC

We’re still investigating the ongoing issues with loading Slack. There are no additional details to share just yet, but we’ll follow up in 30 minutes. Thanks for bearing with us.

Jan 12, 8:58 PM UTC

Customers on the east coast may be experiencing trouble loading Slack, including but not limited to issues with loading the Quick Switcher, users, and profile details. Our team is investigating and we'll follow up as soon as we have more insight. We're very sorry for the disruption.

Jan 12, 8:24 PM UTC