Tuesday July 26, 2022

Issue summary:
On July 26, 2022 between 5:45 AM PDT and 5:23 PM PDT some users may have experienced connectivity issues with third-party Slack apps using Socket Mode.

We found that this was caused by an internal configuration failing to exclude stale hosts when routing incoming requests.

Clearing out the stale hosts resolved the timeout issues, restoring normal app behaviour for affected users.

Note: We've edited this summary to better reflect our understanding of the issue.

7:15 PM PST

We’ve rolled out a fix to resolve the issue, and impacted customers should now be able to connect to their third party apps. Thanks for bearing with us, and we apologize for the disruption.

6:10 PM PST

Some third-party apps may be experiencing connection issues. We're investigating and will let you know as soon as we have further information to share. We appreciate your patience in the meantime.

5:22 PM PST