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Incidents —April 2017

Uptime: 99.999%
< March 2017
April 28, 2017

File uploads are slow

We’ve made some fixes that should mean files upload at an expected speed. We truly appreciate your patience while we worked to sort that out.
It looks like file upload speeds are now back to normal. We are closely monitoring the situation. We’re sorry for the disruption.
We are working to fix a problem with slow file uploads, and we thank you for being patient with us.
We’re still working to fix an issue with slow file uploads. Thank you for waiting, and we hope to be back to normal soon.
We continue to work on an issue with slow file uploads. Thank you for bearing with us. We're sorry for the disruption.
We are still working to address an issue where file uploads are slow for some users. We hope to have this fixed up as soon as possible.
We've heard that file uploads are slow for some users. Our engineers are working on a fix so please do bear with us.

April 27 - April 28, 2017

Connectivity issues

Our fixes have been successful and we believe all teams should be able to connect to Slack. Thank you kindly for bearing with us.
We’ve fixed a few things on our end to address the re-connection issues and are closely monitoring the situation.
We are still investigating issues relating to re-connections to Slack, and it is a top-priority issue for our team to right this problem.

We have no new updates as yet. We are still working on the connection issues with priority. Thank you for being patient with us.

The re-connection problem afflicting certain teams is still under active investigation by our team. Thank you for your patience.
We are still actively investigating consistent Slack app reconnection issues for some teams.
Our apologies again for the ongoing issues that have been affecting certain teams this morning. We are hard at work to fix this as soon as possible.
Users on certain teams should be seeing an improvement with regards to persistent reconnections to Slack.

We are investigating a separate, but ongoing, connection issue for other teams. Thank you for your patience.
We're still exploring the cause of the issue and our engineers are investigating a possible fix. Thank you for being patient with us.
We're seeing further reports of users having trouble connecting to Slack. We're working on getting things back to normal as soon as possible. We're very sorry for the disruption.
We're seeing reports of degraded service for users on one team. Our engineers are looking into it as we speak.
April 25, 2017

Connectivity issues for some teams

We’re happy to share that everyone should be able to connect to Slack now. We appreciate your patience while we ironed things out!
We are still actively investigating the connectivity issues reported earlier today. Please stay tuned.

Some teams are having problems connecting to Slack and our engineers are investigating as we speak. We're very sorry for the inconvenience.
April 18, 2017

Connectivity issues

The issue with retention policies has now been fixed. All related messages and files should now be removed for teams.

We appreciate your patience throughout this disruption.
It looks like everything is back to normal for all teams. We'll let you know when we're sure the issue is resolved.

Thanks again for your patience today. We are still working to resolve the problems fully.
We don't have an update as yet, except that we are still working to fix issues with retention policies. Thanks again for being patient with us on this.

We are still working on fixing broken retention policies. Thanks for hanging tight.

Things are starting to look better on the connectivity front. Thank you for being patient with us.

Teams with custom retention policies may see messages and files sticking around when they're meant to be deleted. We are working on fixing this as we speak.

We're continuing to investigate degraded performance. We're also looking into reports from some other teams of performance and connectivity problems.

We are still looking into the issue and believe connectivity may have improved recently. Our priority right now is investigating potential degraded performance for the team affected.

Thanks again for your continued patience. We are still working to identify the problem.

We are working on identifying the issue that's causing the connectivity problems. We appreciate your patience in the meantime.
We are still investigating one team's connectivity issues with top priority.
One team is having issues connecting. Our engineers are investigating as we speak. We're very sorry for the disruption.
April 15, 2017

Connectivity issue for some users

All teams should be able to connect to Slack now. We apologize for the inconvenience!
We are working to resolve a connectivity disruption a small number of teams may be experiencing.
April 11, 2017

Email delivery delays

It looks like email deliveries are back and running as normal. Thank you for your patience.
Unfortunately, delays in email delivery are ongoing. We're still exploring the cause of the issue.
Some users are experiencing delays in mail delivery. We're looking into it as we speak. We apologize for any disruption to your day.
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