Tuesday April 18, 2017

The issue with retention policies has now been fixed. All related messages and files should now be removed for teams.

We appreciate your patience throughout this disruption.

6:22 PM PST

It looks like everything is back to normal for all teams. We'll let you know when we're sure the issue is resolved.
<br>

3:24 PM PST

Thanks again for your patience today. We are still working to resolve the problems fully.

1:51 PM PST

We don't have an update as yet, except that we are still working to fix issues with retention policies. Thanks again for being patient with us on this.
<br>

12:47 PM PST

We are still working on fixing broken retention policies. Thanks for hanging tight.
<br>

12:10 PM PST

Things are starting to look better on the connectivity front. Thank you for being patient with us.

Teams with custom retention policies may see messages and files sticking around when they're meant to be deleted. We are working on fixing this as we speak.
<br>

11:30 AM PST

We're continuing to investigate degraded performance. We're also looking into reports from some other teams of performance and connectivity problems.
<br>

11:02 AM PST

We are still looking into the issue and believe connectivity may have improved recently. Our priority right now is investigating potential degraded performance for the team affected.
<br>

10:23 AM PST

Thanks again for your continued patience. We are still working to identify the problem.
<br>

9:47 AM PST

We are working on identifying the issue that's causing the connectivity problems. We appreciate your patience in the meantime.

9:14 AM PST

We are still investigating one team's connectivity issues with top priority.

8:40 AM PST

One team is having issues connecting. Our engineers are investigating as we speak. We're very sorry for the disruption.

8:06 AM PST