Tuesday April 18, 2017

Incident

Connectivity issues

The issue with retention policies has now been fixed. All related messages and files should now be removed for teams.

We appreciate your patience throughout this disruption.

6:22 PM PDT・See in your timezone

It looks like everything is back to normal for all teams. We'll let you know when we're sure the issue is resolved.

3:24 PM PDT・See in your timezone

Thanks again for your patience today. We are still working to resolve the problems fully.

1:51 PM PDT・See in your timezone

We don't have an update as yet, except that we are still working to fix issues with retention policies. Thanks again for being patient with us on this.

12:47 PM PDT・See in your timezone

We are still working on fixing broken retention policies. Thanks for hanging tight.

12:10 PM PDT・See in your timezone

Things are starting to look better on the connectivity front. Thank you for being patient with us.

Teams with custom retention policies may see messages and files sticking around when they're meant to be deleted. We are working on fixing this as we speak.

11:30 AM PDT・See in your timezone

We're continuing to investigate degraded performance. We're also looking into reports from some other teams of performance and connectivity problems.

11:02 AM PDT・See in your timezone

We are still looking into the issue and believe connectivity may have improved recently. Our priority right now is investigating potential degraded performance for the team affected.

10:23 AM PDT・See in your timezone

Thanks again for your continued patience. We are still working to identify the problem.

9:47 AM PDT・See in your timezone

We are working on identifying the issue that's causing the connectivity problems. We appreciate your patience in the meantime.

9:14 AM PDT・See in your timezone

We are still investigating one team's connectivity issues with top priority.

8:40 AM PDT・See in your timezone

One team is having issues connecting. Our engineers are investigating as we speak. We're very sorry for the disruption.

8:06 AM PDT・See in your timezone

Status

Resolved