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Incidents —May 2017

Uptime: 99.994%
June 2017 > < April 2017
May 18, 2017

Connectivity issues affecting some teams

We're happy to report that everything should be back to normal now. Thank you for your patience!
We seem to have sorted out the connection troubles, but we're continuing to keep a close eye on things. We greatly appreciate you all for bearing with us as we have worked through this issue.
Our team is still investigating and making fixes for the ongoing connection issues. We're deeply sorry for the troubles today. We know you're counting on Slack working properly, and fixing this is our top priority. Thank you.
We're still working on fixes for the connectivity problems. Our apologies for the ongoing troubles. We understand you're counting on us to get your work done, and we appreciate your patience.
We continue work on a connectivity problem that is affecting some teams. We are very sorry for the trouble, and we aim to have this resolved as soon as we can. Thank you for sticking with us.
We are still actively investigating ongoing connectivity issues, and doing our best to get things working as soon as possible. We apologize for the troubles and thank you for your patience.

Our team is currently investigating an issue that is preventing some teams from connecting with Slack. We apologize for the inconvenience, and we're on it – thanks for bearing with us.

May 10, 2017

Problems with our CDN provider

Our CDN provider was undergoing a DDoS attack and our team have been able to route around it. We're happy to share that you should now be able to connect to Slack as normal. Thank you for your patience while we worked on this!
We're seeing reports of degraded service for users. Symptoms include being unable to load the app or it not loading fully. We're looking into it as we speak, we're very sorry for the disruption.

May 2, 2017

Posts are slow to load

Our team was able to fix the issue that made Posts slow to load. Everything should be back to normal after a quick refresh of the app. As always, thank you for your patience.
Our team is looking into reports that Posts aren't loading in Slack. We apologies for the inconvenience and hope to have this resolved very soon.