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Incidents —July 2017

Uptime: 100%
< June 2017
July 20, 2017

Login issues on desktop apps

We've pinpointed the issue and the engineering team have put a fix in place. You should now be able to log in to teams on the desktop app using both email and password. Thanks for your patience while we worked to fix this!
There is an issue preventing users from logging in to teams on the desktop apps. The password field is unavailable but our engineering team are working on a fix as we speak. In the meantime, logins from browsers are working as normal. We're very sorry for any disruption to your day.
July 13, 2017

Connectivity issues

Things should now be back to normal – everyone should be able to reconnect to their Slack teams. Thanks for bearing with us!
Thank you for your patience! We've made some adjustments, and things are looking up with regards to connection issues. The team is still investigating, but we're aiming to give a final "all-clear" as soon as possible.
We're still trying to pin down a root cause for connection issues, the team are working on it as a matter of priority. We'll continue to monitor the situation. In the meantime, please do bear with us.
We've received reports of issues connecting to Slack, our engineers are digging into the problem as we speak. Please hang tight while we investigate and we're terribly sorry for any interruption to your day.

July 12, 2017

Connectivity issues for some teams

That should be problem solved. Thanks for your patience — we're sorry if you were among those seeing difficulty. Do let us know if you have any more problems connecting to Slack.
We've pinpointed the issue and taken some steps to remedy it — hopefully effective ones. We're still monitoring things for now. Bear with us, and thank you.

We're looking into reports of connectivity issues for a small subset of teams. We're very sorry for any disruption to your day but our engineering team are on the case so please do hang tight.

July 11, 2017

File uploads are failing

We have deployed a fix for the issues with File uploads. They should work once more with a refresh.

Thank you for sticking with us. We apologize for any disruption to your day.
We are investigating reports of Files failing to upload for some teams.
July 11, 2017

Intermittent slowness with Slack

We've pinpointed the issue and Slack is back to normal. Thanks for your patience!
Some users may experience intermittent slowness with Slack. Our engineering team are working on a fix as we speak so please do bear with us.

July 5, 2017

Connectivity issues affecting some teams

All teams should be able to connect to Slack once more. Thanks for being so patient, we truly appreciate it.
Some teams are having problems connecting to Slack and our engineers are investigating as we speak. We're very sorry for the inconvenience.
v3.0