Tuesday October 3, 2017

Thankfully, there shouldn't be any further issues with connections for those in Canada. If you run into more trouble, we'd love to hear from you. Thanks for your patience!

1:09 PM PST

We've received tentative updates suggesting that most folks are now able to connect once again. If you are still having trouble connecting please let us know at feedback@slack.com.

10:44 AM PST

We're hearing confirmation that those affected are generally able to reconnect by changing their local DNS servers to 8.8.8.8. We recommend this as a first course of action. If this doesn't work, or you need any help, please drop us a line.

8:55 AM PST

We're confident there's no loss of service on Slack's side but that a networking issue is the cause. We're investigating workarounds with some very helpful Slack users.

8:31 AM PST

Our engineers' investigations continue. Please rest assured we're tackling this as our highest priority. Sorry again to those unable to connect.

7:59 AM PST

We're aware that some people in Canada using a particular Internet Service Provider are having trouble connecting to Slack. Please bear with us while we dig into this. We're sorry for the hassle.

6:51 AM PST