Tuesday March 13, 2018

Incident

Problems with message search

Great news— we have now fully resolved the search problem. You should now be able to search for any message and have it retrieved successfully. Thanks so much for your patience with us today.

12:27 PM PST

Thanks again for bearing with us! We don't have any more news on the search issue at the moment, however it should continue to be working for most messages. We'll keep you in the loop as soon as there is an update to share.

11:59 AM PST

We're still working to make sure all of your messages are searchable, and we anticipate that a full solution won't be too far off. Thanks again.

11:29 AM PST

We're still tying up some loose ends with this issue, but most messages should be searchable for you now. Sorry again for the interruption.

10:59 AM PST

Searches should work to retrieve the majority of your messages once again. We're still working to get the remaining messages back as quickly as we can. We really appreciate your patience and understanding.

10:29 AM PST

We are seeing some improvements with the search issue, but we still have work ahead of us. Thanks again for your patience as we work towards a solution.

9:59 AM PST

We're sorry to report that we're investigating problems with searching for messages. Our team is on the case, and we hope to have this resolved as soon as possible. Thanks for bearing with us.

9:29 AM PST

Services affected

Search

Status

Resolved

Incident

User search issues for some workspaces

We're in the clear! User search should be working again for all workspaces. Thank you for your patience throughout this.

9:18 AM PST

We believe we've found the cause of the issue and we're working to fix it. Thanks so much for bearing with us.

8:55 AM PST

We're investigating reports of user search not working for some workspaces, and we're terribly sorry for any disruption this causes.

8:26 AM PST

Services affected

Search

Workspace/Org Administration

Status

Resolved