Wednesday March 14, 2018

Incident

Connectivity issues for some users in Russia

We've got good news. We're in the clear, and everyone should now be able to connect again. We're so sorry for any troubles this caused, but thanks for sticking with us.

7:35 AM PDT - Mar 14th・See in your timezone

We're seeing some positive signs, and we believe users should be able to connect again. However, if you're still having issues, please do let us know at feedback@slack.com

6:57 AM PDT - Mar 14th・See in your timezone

We've got some news. The problem appears to be related to some external network issues, so we'll continue to monitor this and update you as we hear more. As always, thank you for bearing with us.

5:55 AM PDT - Mar 14th・See in your timezone

We're still trying to pin down the root cause of the connection issues. We hope to bring some good news soon. Your patience throughout this is very much appreciated.

5:17 AM PDT - Mar 14th・See in your timezone

A small number of users continue to have troubles connecting, and we're still on the case. Thank you for being so patient and understanding with us.

4:47 AM PDT - Mar 14th・See in your timezone

Our engineers are continuing to investigate the cause of the connection issue. We're sorry for any disruption this has caused to your day.

4:17 AM PDT - Mar 14th・See in your timezone

We've no new information to share just yet, but we're working on getting things back to normal as soon as we possibly can. Again, we truly appreciate your patience.

3:46 AM PDT - Mar 14th・See in your timezone

We're continuing to investigate this connection issue for a small number of users in Russia. Thanks for your patience!

3:16 AM PDT - Mar 14th・See in your timezone

We're still exploring the cause of the issue, thank you for bearing with us!

2:42 AM PDT - Mar 14th・See in your timezone

We don't have any further updates right now, but thank you for your patience while we continue to investigate.

2:07 AM PDT - Mar 14th・See in your timezone

We're still exploring the cause of the issue. We apologize for the disruption and we hope to be back to normal soon.

1:38 AM PDT - Mar 14th・See in your timezone

We're investigating reports from some users in Russia having trouble connecting to Slack. Our engineers are on the case and we'll keep you posted on any updates. Thanks for your patience.

1:08 AM PDT - Mar 14th・See in your timezone

Services affected

Connections

Status

Resolved