Tuesday April 3, 2018

Incident

Problems with account and workspace settings updates

Our engineers have just deployed a fix and you should no longer be running into a loop when trying to change some of your workspace or account settings. Thanks for your patience and we're very sorry for any disruption to your day.

12:59 AM PST

Some customers may still be stuck at a confirmation page while trying to carry out certain workspace or account setting changes. Our engineers have identified the problem and are working on a fix. Our apologies again for the inconvenience.

12:29 AM PST

The team are working on some leads but nothing concrete to share just yet. Please hold tight.

11:32 PM PST

If you are one of those affected by these settings update issues we're so sorry for disrupting your day. We're working hard to get all this fixed. Thank you again.

10:53 PM PST

Apologies for the wait. We have all hands on deck investigating the cause of these settings issues.

10:20 PM PST

No new news to share, sadly. We're doing all we can to get these settings issues fixed.

9:41 PM PST

Thank you for being patient with us. We're still exploring the cause of the issues with updating account/workspace settings.

9:08 PM PST

No additional information to share just yet. Though, this is the highest priority for the team right now.

8:32 PM PST

We're still working to get to the core of the issues here. In the meantime, you might be having difficulty making changes to account/workspace settings, API tokens or setting up two factor authentication. Thank you for your patience.

7:57 PM PST

We're investigating why some people are having trouble setting up two factor authentication and making Single sign-on changes on their accounts. Apologies for this hassle. Please hold tight.

7:20 PM PST

Services affected

Workspace/Org Administration

Login/SSO

Apps/Integrations/APIs

Status

Resolved