Monday August 20, 2018

Notice

Jira Cloud and Bitbucket app issues

Technical Summary:
On Monday August 20th between 6:43pm (PT) and 7:00pm (PT) we received reports the JIRA Cloud app was not working properly. At 7:36pm Atlassian confirmed they had deployed a fix for the JIRA Cloud app. At 7:48pm they confirmed the same for the Bitbucket app. Issues with both apps were subsequently resolved by 8:11pm. JIRA Cloud and Bitbucket should be working as expected now. If you’re still having trouble with these apps please reach out to us at feedback@slack.com.

9:24 PM PST

We've received word that the issues have been rectified and both apps should be working as expected once more. We appreciate your understanding and patience through this.

8:17 PM PST

We have heard reports of issues with the Jira Cloud and Bitbucket apps. The Atlassian team are aware and working on these issues. Apologies for the hassle. We'll keep you updated.

6:43 PM PST

Services affected

Apps/Integrations/APIs

Status

Resolved

Incident

Authenticating Google Drive/Calendar integrations is broken for all users

Technical Summary:
On Monday August 20th between 4:55pm (PT) and 5:09pm (PT) we noticed issues authenticating Google Drive and Calendar. A configuration change prevented Google Drive and Calendar from using our access tokens. This resulted in authentication failures until the issue was resolved by our engineers at 7:14pm. If you’re still having trouble with Google authentication, please reach out to us at feedback@slack.com.

7:57 PM PST

We have good news to share. The issues with Google Drive and Calendar authentications have now been fixed. You will just need to re-authenticate your integrations to see these fixes. We're so sorry to take time out of your day.

7:21 PM PST

The changes we've made are showing positive signs though we're not ready to call the all clear just yet.

7:12 PM PST

We believe we've found the culprit to these authentication issues and are working on a fix. Thanks again for your patience.

6:40 PM PST

We're still working to find the cause of these Google Drive and Google Calendar authentication issues.

6:09 PM PST

You may be having trouble authenticating your Google Drive integrations currently. Apologies for the hassle — we're on the case.

4:55 PM PST

Services affected

Apps/Integrations/APIs

Status

Resolved

Notice

Issues logging in with an upstream two factor authentication service

Technical Summary:
On Monday August 20th between 08:15AM (PT) and 09:59 AM (PT) we noticed that our users were experiencing issues using Duo Mobile to authenticate their Slack accounts. Duo Mobile was able to resolve the issue and all Slack users should be able to sign into their accounts once again. If you’re still having trouble signing in with two-factor authentication, please reach out to us at feedback@slack.com

2:00 PM PST

There is good news to share: it seems the upstream issue with two factor authentication has been fixed by the affected service, so everyone should be able to log in successfully once again.

10:01 AM PST

We are aware of an upstream issue with a two factor authentification service. Some folks may be unable to log in to Slack as a result. We are keeping a close eye on the issue.

8:15 AM PST

Services affected

Login/SSO

Status

Resolved