Thursday August 16, 2018

Incident

Problems with search and Posts for some workspaces

Technical Summary:
A configuration change at 9:19 am PT caused teams created between 9:36 am PT and 10:27 am PT to be misconfigured. For these workspaces, Slack was unusable, including degraded search and post functionality.

This misconfiguration was discovered at 4:06 pm PT and updated all the necessary configurations for these teams. By 6:01 pm PT, everything had been updated and the all clear was sounded.

We are now working on improvements to ensure this doesn’t happen in the future.

7:21 PM PDT - Aug 16th・See in your timezone

We've been given the all-clear from the team! The issues with search, Posts, and workspace management have now been fixed. To those affected, we are truly sorry for taking time out of your day. Thank you for your patience and understanding.

6:01 PM PDT - Aug 16th・See in your timezone

We're happy to report that we are seeing positive signs to the changes we've made so far. We hope to bring more positive news to you soon.

5:53 PM PDT - Aug 16th・See in your timezone

Thank you for sticking with us on this. We don't yet have further information to share but this is the highest priority for the team right now.

5:23 PM PDT - Aug 16th・See in your timezone

We don't have any news to share just yet, but our team is continuing to work on sorting out these issues. We hope to have a positive update for you soon.

4:52 PM PDT - Aug 16th・See in your timezone

Some workspaces may be having trouble with search and other features, such as Posts at this time. We are very sorry for this issue, and our team is actively working to resolve this.

4:06 PM PDT - Aug 16th・See in your timezone

Services affected

Search

Workspace/Org Administration

Posts/Files

Status

Resolved