Wednesday August 8 - Thursday August 9, 2018

Incident

Problems with image loading on mobile

Technical Summary:
On Wednesday, August 8th, at 11:09am PT, a code change caused an error for some customers uploading images on mobile apps. Web and desktop apps were not affected by this issue, and customers could still upload images on these apps. At 12:39pm PT, we reverted the change, and customers were able to upload images again on mobile apps.

We are actively working to improve the way we test and implement new changes to ensure this does not happen again.

3:49 PM PDT - Aug 9th・See in your timezone

We are relieved to report that the problems with image loading on mobile are now resolved. If you run into any further trouble, please send us a note at feedback@slack.com. Thanks again for your patience and understanding today.

12:39 PM PDT - Aug 8th・See in your timezone

We're continuing to investigate the trouble with image loading on mobile, and we hope to have some good news to share with you soon. Thanks for bearing with us.

12:18 PM PDT - Aug 8th・See in your timezone

We're sorry to report that some folks are currently running into issues with images failing to load on their mobile devices. Our team is on the case, and we will share any updates as soon as possible.

11:09 AM PDT - Aug 8th・See in your timezone

Services affected

Posts/Files

Status

Resolved