Thursday August 9 - Friday August 10, 2018

Incident

Trouble with file links in recent exports

Technical Summary:
Between July 3rd at 11:00amPT and August 9th at 11:08pmPT, an issue with file authentication tokens prevented file uploads from our Slack exports from being imported successfully. Our engineers have deployed a fix to rectify the export issues — you may need to re-run exports and imports completed between July 3rd and August 9th to successfully view files. Our team is putting measures in place to ensure this does not happen in the future.

10:10 AM PDT - Aug 10th・See in your timezone

We've fixed an issue that was preventing file uploads from our Slack exports from being imported successfully.

If you've been affected by this issue, you will need to perform a fresh export and import again for your file uploads to come through successfully. Please reach out to us at feedback@slack.com if you have any questions.

11:20 PM PDT - Aug 9th・See in your timezone

We have identified the issue and have deployed a potential fix. We're not quite in the clear, but we're working towards it.

11:03 PM PDT - Aug 9th・See in your timezone

Our investigations indicate that the issue lies with files in recent exports, rather than file processing in imports. We are still digging into the problem and our investigation is ongoing. Thank you for your patience while we work on this.

10:33 PM PDT - Aug 9th・See in your timezone

We are investigating an issue where files are not being processed in imports. Apologies for the trouble. We're on the case and working to get this sorted out.

10:03 PM PDT - Aug 9th・See in your timezone

Services affected

Workspace/Org Administration

Status

Resolved