Between July 3rd at 11:00amPT and August 9th at 11:08pmPT, an issue with file authentication tokens prevented file uploads from our Slack exports from being imported successfully. Our engineers have deployed a fix to rectify the export issues — you may need to re-run exports and imports completed between July 3rd and August 9th to successfully view files. Our team is putting measures in place to ensure this does not happen in the future.
10:10 AM PST
We've fixed an issue that was preventing file uploads from our Slack exports from being imported successfully.
If you've been affected by this issue, you will need to perform a fresh export and import again for your file uploads to come through successfully. Please reach out to us at email@example.com if you have any questions.
11:20 PM PST
We have identified the issue and have deployed a potential fix. We're not quite in the clear, but we're working towards it.
11:03 PM PST
Our investigations indicate that the issue lies with files in recent exports, rather than file processing in imports. We are still digging into the problem and our investigation is ongoing. Thank you for your patience while we work on this.
10:33 PM PST
We are investigating an issue where files are not being processed in imports. Apologies for the trouble. We're on the case and working to get this sorted out.
10:03 PM PST