Thursday August 16, 2018

Incident

Channel membership issues on Enterprise Grid

Technical Summary:
On August 16 at 8:01 AM (PT), we received reports that users were unable to access member lists for channels that had been converted from public to private. We were able to identify the issue as being related to a server-side cache of this data, and were subsequently able to address this at 10:53 AM (PT). We are taking steps to prevent this in the future.

6:11 PM PDT - Aug 16th・See in your timezone

We have good news! We've deployed a fix for the issue with the channel member list on Enterprise Grid workspaces after a reload (CMD/CTRL + R). We appreciate your patience while we got this resolved.

10:53 AM PDT - Aug 16th・See in your timezone

We don't have any news to share at this time about the membership list. We'll provide you with updates as we have them. Thanks for bearing with us.

9:36 AM PDT - Aug 16th・See in your timezone

Our team is looking into the issues preventing private channel membership from displaying in Enterprise Grid workspaces.

9:06 AM PDT - Aug 16th・See in your timezone

We're still narrowing down the cause of problems with displaying channel membership in private channels on Enterprise Grid. We're sorry for the inconvenience.

8:36 AM PDT - Aug 16th・See in your timezone

We've received reports that on some Enterprise Grid workspaces, member lists are not loading in private channels. We're on the case. Sorry for the trouble.

8:01 AM PDT - Aug 16th・See in your timezone

Services affected

Workspace/Org Administration

Status

Resolved