Wednesday August 22, 2018

Incident

Issues with editing snippets

Technical Summary:
On the 22nd of August at 2:46pm (PT) we received some user reports of snippets appearing blank when opened for editing. Our investigation revealed that this was caused by some updates to file and snippet code earlier in the day. We deployed a fix and normal editing functionality was restored at 6:20pm (PT).

We reverted the original snippet fix in order to address a concurrent issue with our search feature. We deployed a second fix shortly after, and snippet editing returned to normal at 9:04pm (PT).

We are now working on improvements to ensure this doesn’t happen in the future. If you are experiencing any further troubles please reach out to us at feedback@slack.com.

9:33 PM PDT - Aug 22nd・See in your timezone

We have deployed a fix for the snippet editing trouble. If you're still experiencing issues, please reload Slack with Cmd/Ctrl + R. Apologies for the inconvenience.

9:04 PM PDT - Aug 22nd・See in your timezone

We're terribly sorry — we've discovered further trouble with snippets and we're working to get this sorted out as soon as we can.

8:55 PM PDT - Aug 22nd・See in your timezone

We've resolved the trouble, and editing your snippets should be nice and smooth once more. Please reload Slack with Cmd/Ctrl + R to see the change. Thank you for bearing with us.

6:20 PM PDT - Aug 22nd・See in your timezone

We are investigating an issue where snippets appear blank when opened for editing. We're very sorry for the disruption.

2:46 PM PDT - Aug 22nd・See in your timezone

Services affected

Posts/Files

Status

Resolved