Tuesday August 7, 2018

Incident

Connectivity troubles affecting European customers

Technical summary:
On August 7th between 01:58AM and 03:51AM (PT), we received some reports of users being unable to connect to Slack. We’ve determined that the reports were isolated cases of local network issues. This has now been resolved.

9:02 AM PDT - Aug 7th・See in your timezone

We haven't received any new reports of connectivity issues, though we’re keeping a close eye on the situation. Please contact us at feedback@slack.com if you’re unable to connect to Slack.

3:51 AM PDT - Aug 7th・See in your timezone

Our team is still trying to pin down the root cause of these connectivity issues in Europe. Thanks again for bearing with us, your patience is very much appreciated.

3:22 AM PDT - Aug 7th・See in your timezone

We're still exploring the cause of the connectivity troubles affecting some folks in Europe. We really appreciate your patience while we look into this further, and we're so sorry for the disruption. We hope to have more news to share soon.

2:52 AM PDT - Aug 7th・See in your timezone

We're investigating reports of connectivity troubles for some European customers.

1:58 AM PDT - Aug 7th・See in your timezone

Services affected

Connections

Status

Resolved