On September 4th at 10:39am PT, we deployed a code change intended to fix an existing bug with guests on Enterprise Grid. On September 7th at 4:49am PT, we first received reports that Enterprise Grid users were unable to send direct messages with users on other workspaces whom they had not messaged before. At 6:38am PT, we reverted that code change and this fixed the problem.
5:59 PM PDT - Sep 7th・See in your timezone
We confirmed the fix. Direct messages are working again for Guests on Enterprise Grid. Apologies for the trouble and thanks for your patience.
7:38 AM PDT - Sep 7th・See in your timezone
We're almost out of the woods. Guests on Enterprise Grid should be able to start new direct messages again. Please reload (Ctrl + R or Cmd + R) to make sure the fix is applied.
7:06 AM PDT - Sep 7th・See in your timezone
We found the cause of the problem with new direct messages for Guests on Enterprise Grid. The team is patching it up and the functionality should be back soon.
6:34 AM PDT - Sep 7th・See in your timezone
We've received reports that some Guests on Enterprise Grid workspaces cannot start new direct messages. Apologies for the trouble - our team is on the case.
4:49 AM PDT - Sep 7th・See in your timezone