Friday September 7 - Saturday August 24, 2019


Slack’s forwarding email feature is failing for some customers

Technical Summary:
On September 7th at 2:35pm PT, we received reports that emails were failing to deliver to Slack forwarding addresses. We identified that this was the result of an expired certificate used to verify requests sent from our email provider. At 4:55pm PT, we deployed an update that corrected this and fixed the problem. Unfortunately any email sent to a forwarding address during this time is not retrievable and will need to be resent.

6:34 PM PST

The issue with Slack's forwarding email feature has been fixed. Thank you for your patience while we resolved this!

4:55 PM PST

A problem with an upstream provider has caused the feature that allows you to send emails to Slack to fail. We’re working with our partners to resolve this problem.

2:35 PM PST

Services affected