On October 8 from 1:36pm to 1:52pm PT, we detected some people were unable to send or retrieve messages in Slack. This was the result of a disruption to internet traffic external to Slack. The interrupted connections were automatically re-routed, and the ability to send and receive messages was restored by 1:52pm.
12:14 PM PST
We are happy to report that the issue has now been resolved, and everyone should be able to view their channel history successfully. If you run into any trouble, please let us know at email@example.com. Thanks for bearing with us today.
2:16 PM PST
Some folks may be experiencing issues when they try loading their channel history from the desktop clients. We're investigating this now, and working to resolve the problem as quickly as we can. We're sorry for the interruption to your day.
1:36 PM PST
On October 8th between 5:55pm PT and 9:55pm PT, some customers were unable to connect to Slack’s mobile app. Affected customers were shown a connection error banner during this time.
At 5:55pm PT, we released a deploy which introduced an error in our code and prevented connections for customers using the app on their Android or iOS devices. Once we detected the issue, we reverted the deploy and customers were able to successfully connect to Slack again at 9:55pm PT.
We are hard at work on scoping preventive measures to ensure this doesn’t happen again in the future.
5:55 PM PST