Tuesday October 16, 2018

Incident

Connectivity troubles in Argentina

Technical Summary:
On October 16th, 2018 between 11:55 AM and 12:50 PM PDT we experienced an internet connectivity issue with an external provider. This caused some customers to be unable to connect to Slack. The issue has been resolved and connectivity has been restored.

10:31 AM PDT - Oct 17th・See in your timezone

Thanks for your patience! We're happy to share that the connectivity issues impacting customers in Argentina should now be resolved. If you run into any trouble, please let us know at feedback@slack.com.

12:41 PM PDT - Oct 16th・See in your timezone

Some folks in Argentina may be having trouble connecting to their workspaces at this time. Our team is investigating this now, and we'll share updates as soon as we can. Thanks for bearing with us.

11:55 AM PDT - Oct 16th・See in your timezone

Services affected

Connections

Status

Resolved

Notice

Duo is having issues which could prevent users from authenticating into Slack

Technical Summary:

On October 16, 2018, at 8:06AM PT, we internally detected a problem with Duo Two Factor Authentication that may have prevented customers from authenticating into Slack. At 8:21AM PT, Duo posted a notice that they were investigating this issue. At 8:43AM PT, Duo resolved the issue and we called an all clear. If you have any trouble signing in to Slack, please get in touch at feedback@slack.com.

12:54 PM PDT - Oct 16th・See in your timezone

The issues with Duo that may have been preventing some folks from authenticating into Slack have now been resolved. Thanks for sticking with us.

8:45 AM PDT - Oct 16th・See in your timezone

Duo is currently experiencing issues which could prevent users from authenticating into Slack. We're sorry about any inconvenience this causes, and we'll provide updates as soon as we have them.

8:06 AM PDT - Oct 16th・See in your timezone

Services affected

Login/SSO

Status

Resolved