Tuesday October 23, 2018

Incident

Connectivity issues affecting some workspaces

Technical Summary:

On October 23 at 4:23 PM PT we received an internal alert that some servers were overloaded due to unexpected traffic. As a result, some customers were unable to connect to Slack. As the servers recovered, we continued to investigate and monitor the issue. We called an all clear at 5:07 PM PT. We're investigating the root cause and making plans to ensure this doesn't happen in the future.

5:26 PM PDT - Oct 24th・See in your timezone

We've been given the all-clear from the team. Everyone should be able to connect to their workspaces once more. But please let us know if not at feedback@slack.com. Apologies for this disruption to your day.

5:15 PM PDT - Oct 23rd・See in your timezone

No updates to share just yet on the connectivity issues though we're working to get you back in as quickly as possible.

5:06 PM PDT - Oct 23rd・See in your timezone

We're looking into reports of some people having trouble connecting to their workspaces. Apologies for this disruption.

4:35 PM PDT - Oct 23rd・See in your timezone

Services affected

Connections

Status

Resolved

Notice

Trouble with Giphy

Technical Summary:

On October 23 at 1:57 PM PT, we received reports that the Giphy integration wasn’t returning results as expected in Slack. We reported the problem to the Giphy engineering team and they were able to fix the issue. Giphy was back up and running by 2:53 PM PT.

8:52 AM PDT - Oct 24th・See in your timezone

Things should be back to normal now with Giphy for everyone. If you run into any further issues, please let us know at feedback@slack.com.

2:56 PM PDT - Oct 23rd・See in your timezone

Some folks may be running into issues with the Giphy app failing to return matches. We're looking into the issue with Giphy, and will keep you posted as soon as there is news to share. Thanks for your patience!

2:22 PM PDT - Oct 23rd・See in your timezone

Services affected

Apps/Integrations/APIs

Status

Resolved