Wednesday October 24, 2018

Incident

Connectivity issues impacting some workspaces.

Technical Summary:

On October 24 at 9:14 AM PT, we rolled out a small change to one of our services causing hosts running that service to overload and exhaust their memory resources. This resulted in some customers experiencing connection errors or increased latency in Slack.

Once our team was alerted to the problem, the initial change was rolled back and all issues were cleared at 9:45 AM PT.

2:33 PM PST

We're in the clear and folks should be able to connect again. We're sorry for any trouble this issue caused. Thanks for sticking with us.

9:56 AM PST

We're looking into reports of some folks having trouble connecting to their workspaces. We apologize for any disruption.

9:14 AM PST

Services affected

Connections

Status

Resolved