Wednesday October 10 - Friday October 12, 2018

Incident

Manage members page not loading

Technical Summary:
On October 10th between 3:25am (PT) and 5:45am (PT), some customers were unable to access administration or member management functions in Slack.

A burst of traffic overloaded one of our servers and stopped it from responding. Once we identified the source, we decreased the traffic requests, and access to these functions was restored by 05:45am (PT).

10:19 AM PST

We found the source of the problem with the Manage members page. We deployed a fix and the workspace administration is now working again. Thanks for your patience and apologies for the trouble.

6:00 AM PST

We're still working to fix the problem with the Manage members page. At the moment, some people are unable to access it. Sorry about that.

5:32 AM PST

Some people are unable to access the Manage members page in workspace administration. Sorry about the disruption - we're looking into the problem.

3:25 AM PST

Services affected

Workspace/Org Administration

Status

Resolved