Monday October 1, 2018

Incident

Connectivity issues affecting workspaces in Europe

On October 1, from 9:22AM to 9:27AM (PT) and from 9:42AM to 9:47AM, some customers in Europe were unable to access Slack.

At 9:22AM, some customers in Europe weren’t able to connect to Slack due to trouble with servers in that region. We identified the problem, and re-routed customers to healthier servers. Everyone was able to reconnect by 9:27AM.

At 9:42AM, customers were disconnected again. With one more re-route, all customers were able to access Slack again by 9:47AM. At 10:05AM, we declared the issue resolved with everyone able to access Slack.

10:17 AM PDT - Oct 1st・See in your timezone

We've steadied out on our end, and people connecting from Europe should no longer be seeing any issues. Our sincerest apologies for the continued trouble today.

10:05 AM PDT - Oct 1st・See in your timezone

We may have spoken too soon. We’re still seeing some instability in European workspaces connecting to Slack. We’re investigating the root cause so that we can get everything stable across the board again.

9:42 AM PDT - Oct 1st・See in your timezone

Our team has identified that these connectivity impacted folks specifically in Europe, but things are looking back to normal now. We're sorry for any trouble this caused to your day.

9:27 AM PDT - Oct 1st・See in your timezone

We're investigating connectivity issues impacting some workspaces. Our team is on the case, and we'll have an update for you soon.

9:22 AM PDT - Oct 1st・See in your timezone

Services affected

Connections

Status

Resolved