Thursday October 18 - Friday October 19, 2018

Incident

Users experiencing slowness in the app

Technical Summary
On October 18, 2018 at 4 PM PT, we identified a bug in how we were handling accounts being added to IDP groups. This resulted in the deactivation of some user accounts from their workspaces. This also removed their associated integrations, and archived many private channels.

We quickly reverted a code change, and began restoring the affected user accounts, private channels and integrations back to their previous states.

At 5:06 PM PT, we noticed that some servers were overloaded as a result of the restoration efforts we made. This meant that some customers were unable to connect to Slack. We monitored the situation as the server recovered. At 7:41 PM PT, our engineers confirmed functionality was restored for all customers.

On October 19 at 4:32 PM PT, we fully resolved the provisioning issue. Customers who were affected by this issue needed to reload Slack to regain access to their workspaces. We’re continuing to investigate the root cause of these issues to ensure this doesn’t happen in the future.

5:33 PM PST

We've been given the all-clear. Everyone should be able to use Slack at full speed once more. If you are still experiencing slow performance of the app please try an app reload (ctrl or cmd + R) and let us know if this doesn't help. We are truly sorry if your day was affected by this issue. We will do all we can to make sure this doesn't happen again.

11:40 PM PST

No new news to share just yet, but we're continuing our efforts. We truly appreciate your patience.

10:55 PM PST

No further developments to share but we wanted to let you know we're doing all we can to get this app slowness fixed as soon as possible. Thanks again.

10:17 PM PST

Thank you for sticking with us through this. We hope to have the app running at regular speeds soon.

9:29 PM PST

Nothing further to add, sadly. The team continues to monitor things and work on a solution for this app slowness.

8:44 PM PST

To those affected by this app slowness we're truly sorry for the disruption. We're working hard to get this rectified.

8:12 PM PST

Thank you again for your patience. We're doing all we can to get things working at normal speeds once more. We're working hard to get this rectified.

7:30 PM PST

We're still investigating the cause of this general slowness with the app and hope to have some good news soon.

6:58 PM PST

Thank you for your patience here. Fixing this slowness in the app is the highest priority for the team right now.

6:28 PM PST

Nothing new to share just yet. The team are monitoring things and we'll let you know as soon as we get more information.

5:55 PM PST

Some people have reported general slowness in their workspaces. Apologies for this hassle. We'll get this fixed as soon as possible.

5:24 PM PST

Services affected

Posts/Files

Search

Connections

Messaging

Status

Resolved