On October 22nd, 2018 between 8:38 AM (PT) and 9:31 AM (PT), 12% of customers experienced slow searches in Slack, and about 300 customers experienced failed searches.
This outcome was a result of a hardware failure. Once we inspected and removed the problematic hardware, normal search performance resumed for those users.
We are currently hard at work on scoping preventive measures to ensure this doesn’t happen in the future.
4:24 PM PST
Search was degraded for some customers for a short period of time. The issue has been corrected and the team is investigating the cause.
8:38 AM PST