Wednesday November 7, 2018

Technical Summary:

On November 7th 12:17 AM (PT), we began experiencing issues that prevented some users in Europe from successfully connecting to their workspaces.

We’re continuing to investigate the root cause with our upstream provider. We’ll be monitoring the situation on our end, and including any additional details as they become available. Please let us know if you have any questions in the meantime by writing in to feedback@slack.com.

2:02 PM PST

Our team is reporting that folks should be able to connect again. We're sorry for the trouble this caused and we’ll work to ensure this is prevented from occurring again. Thanks for sticking with us.

10:43 AM PST

Our investigation of the connection issues affecting folks in Europe is still ongoing, however we're seeing positive signs that people should be able to connect again.

10:21 AM PST

Our team is still investigating, but we’re on the right track towards a solution. We'll update you with more news shortly.

9:52 AM PST

Our team is continuing to work on resolving the connectivity issues affecting some users in Europe.

9:20 AM PST

We're monitoring the situation and still digging into the earlier connectivity issues that have mostly affected people in Europe.

8:51 AM PST

We're not fully out of the woods yet but the situation has improved. Most people are back online and we're working to keep the connection stable.

8:21 AM PST

Our team continues working to restore full functionality and get to the bottom of today's connectivity problems. Thanks for bearing with us.

7:49 AM PST

We're still investigating the cause of today's connectivity issues and working to patch things up. Apologies for the trouble and thanks for your patience.

7:19 AM PST

Our team is still looking into the cause of the connectivity issues affecting folks in Europe today, and we will continue to update you on our progress. Your patience is truly appreciated.

6:49 AM PST

We are investigating some new reports that connections are dropping again for some folks in Europe. We're working on getting things back to normal for everyone as soon as possible. Our sincere apologies for the ongoing trouble.

6:18 AM PST

We are continuing our efforts to investigate the root cause of these connectivity issues in Europe and resume connections for everyone. We really appreciate your patience, and thank you again for bearing with us.

5:42 AM PST

We're not completely out of the woods yet for the connectivity issues in Europe. Our team is still investigating the root cause, and we will update you on our progress. Our apologies again for the troubles today.

5:12 AM PST

We are seeing some positive signs with folks being able to connect again to their workspaces. Our team will continue to investigate until we are certain that the issue is solved for everyone. We will keep our status site open until then. Thank you for bearing with us, and our sincere apologies again for the disruption.

4:37 AM PST

We got reports of folks not being able to connect to Slack in Europe. Our team is investigating the issue and we will be back with more info soon. We're so sorry for the disruption, and we appreciate your patience.

4:12 AM PST

Users located in Europe should once again be able to connect to Slack. Thanks for bearing with us through this trouble.

2:12 AM PST

Users located in Europe may be having trouble connecting to Slack at the moment. This is something that we are currently investigating. Apologies for the disruption caused.

1:47 AM PST

We received reports that some users were having trouble connecting to Slack. We have since resolved the problem, and everyone should once again be able to connect. Apologies for the disruption to your day.

12:46 AM PST