Wednesday November 7, 2018

Incident

Connectivity troubles in Europe

Technical Summary:

On November 7th 12:17 AM (PT), we began experiencing issues that prevented some users in Europe from successfully connecting to their workspaces.

We’re continuing to investigate the root cause with our upstream provider. We’ll be monitoring the situation on our end, and including any additional details as they become available. Please let us know if you have any questions in the meantime by writing in to feedback@slack.com.

2:02 PM PST - Nov 8th・See in your timezone

Our team is reporting that folks should be able to connect again. We're sorry for the trouble this caused and we’ll work to ensure this is prevented from occurring again. Thanks for sticking with us.

10:43 AM PST - Nov 7th・See in your timezone

Our investigation of the connection issues affecting folks in Europe is still ongoing, however we're seeing positive signs that people should be able to connect again.

10:21 AM PST - Nov 7th・See in your timezone

Our team is still investigating, but we’re on the right track towards a solution. We'll update you with more news shortly.

9:52 AM PST - Nov 7th・See in your timezone

Our team is continuing to work on resolving the connectivity issues affecting some users in Europe.

9:20 AM PST - Nov 7th・See in your timezone

We're monitoring the situation and still digging into the earlier connectivity issues that have mostly affected people in Europe.

8:51 AM PST - Nov 7th・See in your timezone

We're not fully out of the woods yet but the situation has improved. Most people are back online and we're working to keep the connection stable.

8:21 AM PST - Nov 7th・See in your timezone

Our team continues working to restore full functionality and get to the bottom of today's connectivity problems. Thanks for bearing with us.

7:49 AM PST - Nov 7th・See in your timezone

We're still investigating the cause of today's connectivity issues and working to patch things up. Apologies for the trouble and thanks for your patience.

7:19 AM PST - Nov 7th・See in your timezone

Our team is still looking into the cause of the connectivity issues affecting folks in Europe today, and we will continue to update you on our progress. Your patience is truly appreciated.

6:49 AM PST - Nov 7th・See in your timezone

We are investigating some new reports that connections are dropping again for some folks in Europe. We're working on getting things back to normal for everyone as soon as possible. Our sincere apologies for the ongoing trouble.

6:18 AM PST - Nov 7th・See in your timezone

We are continuing our efforts to investigate the root cause of these connectivity issues in Europe and resume connections for everyone. We really appreciate your patience, and thank you again for bearing with us.

5:42 AM PST - Nov 7th・See in your timezone

We're not completely out of the woods yet for the connectivity issues in Europe. Our team is still investigating the root cause, and we will update you on our progress. Our apologies again for the troubles today.

5:12 AM PST - Nov 7th・See in your timezone

We are seeing some positive signs with folks being able to connect again to their workspaces. Our team will continue to investigate until we are certain that the issue is solved for everyone. We will keep our status site open until then. Thank you for bearing with us, and our sincere apologies again for the disruption.

4:37 AM PST - Nov 7th・See in your timezone

We got reports of folks not being able to connect to Slack in Europe. Our team is investigating the issue and we will be back with more info soon. We're so sorry for the disruption, and we appreciate your patience.

4:12 AM PST - Nov 7th・See in your timezone

Services affected

Connections

Status

Resolved

Incident

Connectivity issues for users in Europe

Users located in Europe should once again be able to connect to Slack. Thanks for bearing with us through this trouble.

2:12 AM PST - Nov 7th・See in your timezone

Users located in Europe may be having trouble connecting to Slack at the moment. This is something that we are currently investigating. Apologies for the disruption caused.

1:47 AM PST - Nov 7th・See in your timezone

Services affected

Connections

Status

Resolved

Incident

Connectivity issues for users in Europe

We received reports that some users were having trouble connecting to Slack. We have since resolved the problem, and everyone should once again be able to connect. Apologies for the disruption to your day.

12:46 AM PST - Nov 7th・See in your timezone

Services affected

Connections

Status

Resolved