Tuesday November 20, 2018

Incident

Problems with Search

On November 20th at 2:35pm PT, we released a deploy which introduced an error in our code, which resulted in search failing for all users.

At 3:37pm PT, we identified the affected deploy and reverted it. This cleared up the search errors, and all users were able to use search successfully again at 4:39pm PT.

We’re very sorry to those affected for the disruption to your day. We’re investigating the root cause and making plans to ensure this doesn’t happen in the future.

8:30 AM PST - Nov 21st・See in your timezone

We’re pleased to report that the search trouble has now been fixed. Everyone should be able to use the search feature successfully at this time. Thank you for your patience and understanding with us today.

4:39 PM PST - Nov 20th・See in your timezone

Things are starting to improve, but we're still not out of the woods just yet with the search trouble. We hope to have the issue resolved as soon as possible.

4:16 PM PST - Nov 20th・See in your timezone

Our team is continuing their efforts to find a solution to the search problems. We hope to have some positive news to share soon.

3:46 PM PST - Nov 20th・See in your timezone

We're sorry to report that there is an issue with the search feature that is impacting folks. We're working to resolve this as quickly as we can.

2:35 PM PST - Nov 20th・See in your timezone

Services affected

Search

Status

Resolved