At 10:35 AM PST on December 11, 2018, a code change was deployed that inadvertently caused users to see a “There's been a glitch…” error page instead of the Custom Terms of Service for their Enterprise Grid organization. This effectively prevented a subset of people from accessing their workspaces. After an investigation, we were able to identify and confirm the issue, and finally resolved the error at 2:15 PM PST by reverting the relevant change for all users.
2:51 AM PST - Dec 12th・See in your timezone
The custom Terms of Service should be back to normal for users once again. Thanks for sticking with us!
2:22 PM PST - Dec 11th・See in your timezone
Our team has isolated the issue and are actively working on a fix. We appreciate your patience.
1:54 PM PST - Dec 11th・See in your timezone
New users on enterprise orgs may see a "Glitch" page when trying to load the Custom "Terms of Service" page. We're looking into the cause of the issue and hope to have an update shortly.
1:24 PM PST - Dec 11th・See in your timezone