Thursday December 13 - Monday December 17, 2018

Incident

Degraded search and workspace management services for some customers

Technical Summary:

On December 13th from 2:56pm PT until 4:57pm PT, we experienced an event that caused a significant increase in load on some of our databases. During this time, customers experienced slower-than-normal response times when searching members from their Admin pages.

To resolve the issue, we implemented a short-term fix to reduce the load on the impacted databases. Full functionality was restored by 4:57pm PT. We are currently scoping preventive measures to ensure this doesn’t happen in the future. If you continue to have issues, please reach out to us at feedback@slack.com.

2:04 PM PST

We've resolved the problems with search and the workspace management services. Sorry for the disruption, and thanks for your patience with us. If you see any other problems, please reach out at feedback@slack.com.

5:03 PM PST

We're making changes to mitigate the impact of these issues and working towards a resolution. Thanks for sticking with us.

4:45 PM PST

We're continuing to look into the issues with search and the workspace management pages. Please bear with us.

4:14 PM PST

We're looking into an issue with search and workspace management services for some customers. We're terribly sorry for the disruption.

3:43 PM PST

Services affected

Search

Workspace/Org Administration

Status

Resolved