On December 26th at 2:32 PM PST, we discovered that a small percentage of emails forwarded into some workspaces using our Email Ingestion feature were appearing blank. After investigating the issue, it was determined that the process responsible for handling these emails was occasionally failing and returning an empty file. A change was made to detect and retry the processing of any emails received in this state, and the Email Ingestion feature returned to full operation on December 28th at 1:43 PM PST.
7:28 AM PST
We've resolved the issue with email previews in Slack and they should now be displaying as expected. Thanks for bearing with us. If you continue to experience any trouble, please reach out to us at firstname.lastname@example.org for further assistance.
1:52 PM PST
Some users may be experiencing issues with emails to Slack displaying incorrectly. We are actively investigating the cause of the trouble, and apologise for the inconvenience.
6:51 AM PST