On February 15th at 12:30 PM PT, a database change was deployed to help us move to a new system. The change in systems resulted in push notifications not being delivered for some Grid customers. Between February 15th and 19th, we received reports of missing notifications from Grid customers which were attributed to a bug and further investigated. On February 19th, our team identified the root issue affecting Grid customers and reverted the deploy. By 6:30 PM PT the revert had been fully deployed and push notifications were working normally again.
We’re very sorry to those affected for the disruption. We’re investigating the root cause and making plans to ensure this doesn’t happen in the future.
11:02 AM PST
We have resolved the notification issue and everyone should be receiving mobile notifications as expected once more. We know this was really disruptive and frustrating, and we're very sorry for the trouble. Thank you for sticking with us.
If you have any further hassles, please reach out to us at email@example.com.
6:44 PM PST
We're on the case and working hard to resolve the notification issue, but we're not out of the woods just yet.
6:36 PM PST
We don't have any news to share just yet, but this is our top priority right now. We appreciate your patience and understanding.
6:06 PM PST
We are still working hard to resolve the issue with mobile notifications.
5:36 PM PST
We have all hands on deck as we continue digging into the mobile notification issue. Thank you for bearing with us.
5:06 PM PST
We are investigating issues with some mobile notifications failing for some Grid customers. We're very sorry for the disruption, and we're working on it.
4:34 PM PST