Wednesday February 27 - Saturday August 17, 2019

Incident

Some folks are unable to view new custom emoji and profile photos.

Issue Summary:

At 10:09 AM PST on February 27th, we began experiencing intermittent issues with our Content Delivery Network (CDN). During this period, some users may have experienced problems loading custom emoji or profile images. Our CDN’s issues were resolved and full functionality was restored at 1:23 PM PST.

6:35 PM PST

We're happy to report that folks should be able to view new custom emoji and profile photos after a refresh. We're sorry for the trouble, and thanks for sticking with us.

3:15 PM PST

We've received word that some folks are unable to view new custom emoji and profile photos. We're looking into this, and we'll keep you posted on any updates.

1:16 PM PST

Services affected

Messaging

Status

Resolved