Wednesday February 27 - Saturday August 17, 2019

Incident

Trouble with unfurls, notifications and reminders

Issue Summary:

On February 27th at 09:43pm PST, we experienced some troubles with our default queue which may have caused some users to experience intermittent issues with link unfurls, notifications, and reminders within Slack. Our team identified the root cause of the problem, and at 12:40am PST on February 28th, normal functionality was restored.

4:09 PM PST

Unfurls, notifications and reminders are back to functioning at normal speeds. We're very sorry for the inconvenience and are working to ensure this doesn't happen again.

12:47 AM PST

We're starting to see improvements and expect the delays in unfurls, notifications and reminders to be decreasing as we speak. Thank you again for your patience and understanding.

12:23 AM PST

Our engineers are continuing to work on restoring normal functionality to these features. We really appreciate your patience!

11:58 PM PST

We're still exploring the cause of the issue affecting these features. We apologise for the trouble and appreciate you sticking with us.

11:28 PM PST

Nothing new to share on the issue with unfurls, notifications and reminders, but we're working on getting things back to normal as quickly as possible. Again, thank you for bearing with us.

10:58 PM PST

Our investigation of the unfurling issues are ongoing. Some people may see issues with notifications and reminders as well. We're terribly sorry for the disruption to your day.

10:28 PM PST

We've seen that unfurls may be running slow or failing. We’re looking into this as we speak.

9:58 PM PST

Services affected

Link Previews

Notifications

Status

Resolved