Tuesday March 12, 2019

Incident

Member list not displaying in newly created channels

Issue Summary:

On March 12th around 5:30 PM PST, we became aware of an issue where users added to new channels were not able to view the list of members within that channel.

This was due to a caching bug discovered by our engineering team, who deployed a fix for this at 8:30 PM PST on March 13th. We've determined the root cause of this issue and made further changes to ensure this doesn't happen again. Please let us know if you require further assistance through feedback@slack.com.

8:41 PM PST

Good news! Members are appearing again in newly created channels. We're sorry for any trouble this caused. Thanks for sticking with us.

8:42 PM PST

We're continuing to investigate this issue. We'll report back as soon as this has been resolved! Thank you for your patience in the meantime.

5:00 PM PST

We've seen reports that members are not displayed in the Channel Details sidebar in newly created channels. We’re looking into it as we speak. Thanks for your patience.

7:11 PM PST

Status

Resolved

Incident

Org Dashboard is not loading for Grid customers

Issue Summary:

On March 12 at 9:48 AM PDT, we rolled out a change that caused the Org Dashboard to stop loading for Enterprise Grid customers. As a result, Org Admins and Owners were unable to make administrative changes. After investigating the problem, we reverted the change, which successfully returned functionality of this page at 11:44 AM PDT.

5:11 PM PST

A fix has been deployed, however some customers may need to reload Slack by hitting SHIFT + CTRL(Win)/CMD(Mac) + R. Thank you for your patience.

11:34 AM PST

We are happy to report Org Dashboards are back up and running! Apologies for the disruption to your day.

11:10 AM PST

The Org Dashboard is not loading for some Grid customers. We are working hard to get it back up and running. Thank you for your patience!

10:42 AM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

10:33 AM PST

Services affected

Workspace/Org Administration

Status

Resolved