Friday March 29, 2019

Issue Summary:

On March 29th at 12:47 PM PDT, a database overloaded, which caused some customers to experience trouble connecting to Slack. Our team deployed a change to reduce the load, allowing the database to recover. Customers were able to connect by 1:19 PM PDT.

11:38 PM PST

The affected workspaces should be able to connect now. Thanks again for your patience, and we're sorry for the disruption today.

3:53 PM PST

If you're affected by the connectivity issue, we're starting to see improvements, but we still have some work to do. We'll let you know when things are working as they should be.

2:45 PM PST

We're continuing to look into the connectivity issue. Thanks for hanging in there.

2:21 PM PST

We're still investigating the connectivity issue, but we don't have additional information just yet. We'll be back soon with another update.

1:45 PM PST

Some folks are having trouble connecting to Slack. We're sorry for the disruption, and we'll update you soon.

1:13 PM PST

While we’re confident this shouldn’t be happening to most folks now, there may be some teams that are still seeing trouble with properly loading channels. Please let us know at feedback@slack.com if you're experiencing this and we'll look into it right away.

8:03 AM PST

We've got good news: it looks like we’ve isolated the problem, so people should be able to load all channels again. If you're still experiencing issues, please drop us a line at feedback@slack.com.

6:52 AM PST

Our team is still investigating, but we’re on the right track towards a solution. We hope to have more good news to share shortly.

5:30 AM PST

We really appreciate you sticking with us while we figure out what's happening here. We know that problems with channels can be a big disruption to your day, so we've got all eyes working to fix the issue.

4:30 AM PST

We’re still investigating the issue with channels loading for some workspaces, but we don’t have additional information just yet. We’ll be back in 30 minutes with another update.

4:00 AM PST

Some teams are experiencing difficulties loading the #general channel on their workspace. We're currently investigating, and we'll keep you posted as soon as we have more information. We're sorry for the disruption.

3:42 AM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

3:31 AM PST