Wednesday March 13 - Thursday October 17, 2019

Incident

Issues with starting and opening Direct Messages for some users

Issue Summary:

At 11:40 AM PDT on March 13, we made a code change that caused users to be unable to start a new DM from the “Direct Messages” menu on their channel sidebar. After identifying the issue, this change was rolled back for all users at 1:10 PM PDT and access to this menu was restored. Access to Direct Messages from the Quick Switcher and from usernames in the channel sidebar was unaffected during this period.

6:57 PM PST

Full functionality for Direct Messages should be restored for all users! Please reload Slack for the fix to take effect.

1:10 PM PST

We've received word that some users are experiencing reduced functionality with Direct Messages. We're investigating!

12:38 PM PST

Status

Resolved