Wednesday March 13 - Sunday December 15, 2019


Team members appearing offline inaccurately

Users should now appear online correctly for the rest of their team. We apologize for any confusion this may have caused! If you're still having troubles, please let us know at

7:25 AM PST

Issue Summary:

On March 13th at 10:00am PT, some users were seeing the availability of their teammates incorrectly showing as “away”, even though they were online and actively using Slack. This issue affected some users located in various regions of APAC.

A recent deploy had introduced errors that were causing connection issues linked to user availability. Once this was identified, we rolled out a fix. After receiving confirmation from affected users, the issue was officially resolved as of 7:30am PT on March 15th.

1:54 AM PST

While we're still working towards a complete resolution, team members will now appear online correctly for some customers. We appreciate you bearing with us.

11:09 PM PST

Some team members may be appearing offline inaccurately. We’re currently investigating and will have more information shortly. Thank you for your patience.

5:38 PM PST