Thursday April 4 - Thursday October 17, 2019

Incident

Workspace Admins and Owners may be unable to search for some members on the 'Manage members' page

Issue Summary:

On April 4th, we received reports from our users that they were unable to find members of their workspace on the Manage Members page. During our investigation, we realized these issues stemmed from a misconfiguration in our database in early March.

Our engineering team began working on a fix and on April 8th at 10:16am PDT, a new configuration was implemented. This resolved the issue and brought full functionality back to the Manage Members page.

We’re currently investigating preventive measures to ensure that this doesn’t happen again in the future. If you’re still running into any issues, please reach out to us at feedback@slack.com.

4:37 PM PST

Our engineers have narrowed down the issues with the 'Manage members' page. If you're experiencing any troubles with this particular page, please reach out to us at feedback@slack.com.

11:26 PM PST

Workspace Admins and Owners may be unable to search for some members of their workspace on the Manage Members page. We're investigating, and we're very sorry for the disruption.

6:12 PM PST

Services affected

Workspace/Org Administration

Status

Resolved