Wednesday May 1, 2019

Incident

Issues with search and the Quick Switcher for Grid customers

Issue Summary:

On May 1st, 2019 at 3:51PM PDT an update was released which caused the Quick Switcher and other dialogue boxes with "Autocomplete" functionality to fail for some users. After identifying the error, a fix was released and by 5:29PM PDT and all functionality was returned to normal. Users may need to reload Slack by pressing "command" (⌘) + R on Mac, or "ctrl" + R on Windows/Linux for the fix to take effect.

12:17 PM PST

We come bearing good news! Everyone should be able to use search and the Quick Switcher once more. We would advise refreshing the app with cmd or ctrl and R before giving search a try. If you're running into any trouble after giving that a go please let us know at feedback@slack.com. So sorry for all that hassle.

5:54 PM PST

We've made some changes that we believe will resolve these issues with search and the Quick Switcher. We will monitor things and let you know as soon as we know more.

5:42 PM PST

We’re still working to locate the cause of these issues with search and the Quick Switcher for some Grid customers. Thanks for holding tight.

5:04 PM PST

Some folks may be having trouble using the Quick Switcher (Ctrl/Cmd + K) to search in Slack. We're on the case and will let you know as soon as we have more news to share. Apologies for any disruption in the meantime.

4:33 PM PST

Services affected

Search

Status

Resolved

Incident

Some customers in the United Arab Emirates may have trouble connecting to Slack

Issue Summary:

On May 1st 2019 at 8:58 p.m PT, we received reports that some customers in the UAE were unable to connect to Slack. We investigated and found that a particular ISP was experiencing DNS issues, and this in turn was preventing connections to Slack. We continued to monitor the situation and by 11:58 p.m. PT all connections were re-established.

2:06 AM PST

All customers should now be able to connect to Slack. Thank you for your patience while we looked into this, we appreciate it.

12:01 AM PST

Some customers in the United Arab Emirates may be experiencing trouble connecting to Slack. We are looking in to this, and we're terribly sorry for the disruption.

11:22 PM PST

Services affected

Connections

Status

Resolved