Sunday May 5, 2019

Incident

Some people are seeing menus in different languages

Issue Summary:

On May 3, 2019 at 11:15 p.m. PDT, we made a change to one of our build and release processes, which resulted in pre-rendered templates being written into an incorrect location on our servers. This affected our language support and caused some elements within Slack to fall back to the default language (English). After identifying the error, a fix was released and the issue was resolved at 8:15 p.m. PDT on May 5, 2019.

Customers may need to refresh Slack by pressing Shift+Cmd+R (Mac), or Shift+Ctrl+R (Windows), or by clearing the desktop app cache, for the fix to take effect.

11:27 PM PST

We've resolved the issue with different languages appearing in menus. To see these changes, please refresh Slack with Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows/Linux). If the hard refresh does not help, please open Slack, then go to 'Help' > 'Troubleshooting' > 'Clear Cache and Restart'. We apologise for the trouble this caused.

8:21 PM PST

We've identified the cause of different languages displaying and we're actively working to fix this. Thanks for your patience.

7:58 PM PST

We've found that the issue with different languages appearing in menus occurs when changing preferences to non-English languages. We're still investigating and we'll share more news shortly.

7:23 PM PST

Some customers may be seeing menu options in languages other than their selected language. We're sorry for the disruption and we'll be keeping you posted.

5:39 PM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

5:23 PM PST

Status

Resolved