Thursday May 23 - Saturday August 17, 2019

Incident

Some customers are unable to preview certain files in Slack

Issue Summary:

On May 22, 2019 at 3:22 p.m. PDT we released a change that unexpectedly caused previews to fail for certain types of files. The issue was identified and a fix was released shortly after, and by 11:39 p.m. PDT previews were functioning as expected once again.

If any particular files still cannot be previewed, you may need to re-upload them. Please note that affected files can still be downloaded, but the preview may not be available until re-uploaded.

12:52 AM PST

We’re happy to report that file previews are up and running again. For those still experiencing issues, you may need to re-upload the affected files in order to fix the preview. We’re sorry for the trouble this caused.

12:03 AM PST

Some of our customers are unable to preview certain files on our mobile and desktop apps. We're currently investigating why this is the case. Sorry for the disruption.

9:10 PM PST

Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.

3:22 PM PST

Services affected

Posts/Files

Status

Resolved