Wednesday May 1 - Saturday August 17, 2019

Incident

Some customers in the United Arab Emirates may have trouble connecting to Slack

Issue Summary:

On May 1st 2019 at 8:58 p.m PT, we received reports that some customers in the UAE were unable to connect to Slack. We investigated and found that a particular ISP was experiencing DNS issues, and this in turn was preventing connections to Slack. We continued to monitor the situation and by 11:58 p.m. PT all connections were re-established.

2:06 AM PST

All customers should now be able to connect to Slack. Thank you for your patience while we looked into this, we appreciate it.

12:01 AM PST

Some customers in the United Arab Emirates may be experiencing trouble connecting to Slack. We are looking in to this, and we're terribly sorry for the disruption.

11:22 PM PST

Services affected

Connections

Status

Resolved