Starting May 22, 2019 at 5:12 p.m PDT till 10:23 a.m PDT on May 23, 2019 a subset of our users were unable to successfully @-mention user groups.
During our investigation we realized these issues were caused by a change made a few days prior. We had enabled a feature on our end that caused a caching issue which affected user groups. Our engineering team then implemented a fix that resolved the issue.
We’re hard at work on scoping preventative measures to ensure this doesn’t happen again in the future.
6:30 PM PST
We've got good news: we're in the clear and all @-mentions should now work correctly. We're sorry for any trouble this caused and please drop us a note at firstname.lastname@example.org if you're still having issues.
10:55 AM PST
We're seeing positive signs that user group mentioning is restored for all customers after refreshing Slack. We'll continue to monitor the issue. Please contact email@example.com if you are still seeing troubles with @-mentions.
8:55 PM PST
We've identified the issue and are working to restore the ability to @mention user groups for all customers. If you are affected, please try refreshing Slack (Ctrl+R or Cmd+R) to see these changes.
8:25 PM PST
No new updates to share, but our teams are still digging into why some customers cannot @mention user groups.
7:47 PM PST
We're continuing to investigate the issue with user groups, but we don’t have new information just yet. Thanks for bearing with us.
7:14 PM PST
Some of our customers are unable to @-mention user groups in their workspaces. We're currently looking into this, and we'll keep you posted when we find out more. We're sorry for the disruption.
6:44 PM PST
Some people may be having an issue with Slack. We’re currently investigating and will have more information shortly. Thank you for your patience.
6:38 PM PST