Monday June 3, 2019

Incident

We're looking into issues with Search

Issue Summary:

On June 3, 2019 from 2:53 p.m. PDT to 3:24 p.m. PDT, message searches failed. We launched an investigation and identified a performance issue in part of the search infrastructure. A restart resolved the issue.

We then monitored the on-going behavior and called the all clear at 5:00 p.m. PDT.

We’re working to ensure this doesn’t happen again in the future.

7:39 PM PST

We are confident that search is working properly once more for all users. Thank you for your patience!

5:09 PM PST

We are continuing to look into the issue, but search should be working once more for everyone.

4:04 PM PST

Search is working intermittently for some customers. We are currently investigating the cause and will update as soon as we know more.

3:20 PM PST

Services affected

Search

Status

Resolved