Wednesday June 19, 2019

Incident

Members tab on the Analytics page not displaying data for Grid customers

Issue Summary:

On June 18, 2019 at 4:22 p.m. PDT, we made a change to how our workspace analytics pages populated data. This change caused Enterprise Grid users to be unable to view the Members tab on any workspace-specific analytics page they attempted to load. This issue was brought to our attention on June 19 at 12:03 p.m. PDT, at which time we reverted this change and were able to restore the pages' functionality by 3:09 p.m. PDT, June 19.

7:41 PM PST

Thank you for your patience while we looked into this issue. We can confirm that the Members tab on Grid workspace Analytics pages should show the data now. Our apologies for the disruption.

3:29 PM PST

We've had some reports that customers on Grid workspaces are having trouble with the Members tab not returning any data on the Analytics page. Our team is investigating, and we'll share more updates as we have them. Our apologies for any inconvenience this is causing.

1:04 PM PST

Services affected

Workspace/Org Administration

Status

Resolved

Incident

Problems with loading Posts

Issue Summary:

On June 18, 2019 at 9:43 p.m. PDT, a server update caused an unexpected increase in load time for Posts. Once identified, the update in question was rolled back. By June 19 at 4:06 p.m. PDT Posts were once again loading as expected.

7:08 PM PST

Thank you so much for waiting while we worked on this fix. We can confirm that functionality is restored to Posts. We apologize for the trouble.

4:14 PM PST

Thanks for bearing with us. We've identified the root of the problem and are making good progress towards full functionality. If you're still experiencing trouble with Posts, please let us know at feedback@slack.com.

11:35 AM PST

We've received reports of Posts not loading. Apologies for the hassle - our team is investigating the problem.

2:25 AM PST

Services affected

Posts/Files

Status

Resolved