Wednesday June 26, 2019

Incident

Issues with Outlook Calendar

Issue Summary:

On June 26, 2019 at 7:00 a.m. PDT, we deployed a change that unintentionally caused requests to the Outlook Calendar Integration to timeout. We launched an investigation and put a fix in place at 10:13 a.m. PDT. We monitored the functionality to ensure it was working correctly again and then declared the issue fully resolved at 11:24 p.m. PDT.

6:49 PM PST

Good news! We're now confident that issues with the Outlook Calendar integration are resolved. We apologize again for the mix-up here, and thank you for your patience while we got this fixed up.

11:28 AM PST

It looks like we may have spoken too soon, and some Outlook Calendar integration's are still returning errors. We're continuing to dig into this to tie up any loose ends and will let you know when things have improved. We apologize for the mixed messaging.

10:03 AM PST

Our team has called an All Clear on the troubles with Outlook Calendar, and the slash command should be working properly again. Please let us know if this isn't the case at feedback@slack.com.

9:26 AM PST

Our team is investigating the root cause for timeout errors with the Outlook Calendar integration. We'll let you know when there's more to share.

8:17 AM PST

Services affected

Apps/Integrations/APIs

Status

Resolved

Incident

Workspace analytics are not updating properly

Issue Summary:

On June 20, 2019, we began to receive reports that the Analytics pages were not updating to display the latest workspace data. We investigated the issue and found an overloaded server to be the cause of the issue. We restarted that server and this fixed the issue. On June 23, 2019, we identified a similar issue. We restarted the server to initiate the analytics updates. By June 27 at 8:51 p.m. PDT, all analytics data was up to date and the issue was resolved.

5:29 PM PST

The fix for the workspace analytics is out, and we believe all should be running as expected now. We're very sorry for any confusion this may have caused. If you're still seeing continued issues, we'd be happy to investigate at feedback@slack.com.

8:56 AM PST

We've begun working on a fix, but we're not out of the woods yet. We'll be back with more updates once that fix has been rolled out to everyone, and we apologize for any inconvenience in the meantime.

12:51 PM PST

We're still working on getting the workspace analytics page back to normal. Thank you again for your patience and we'll be back with more updates as they become available.

12:18 PM PST

We’ve found this issue’s root cause and we’re working hard to get everything displaying properly again. Thanks for bearing with us in the meantime.

11:44 AM PST

We've received reports of issues with workspace analytics data, and our team is on the case to see how we can get that information accurately displayed again. We'll keep you updated as our investigation progresses.

11:13 AM PST

Services affected

Workspace/Org Administration

Status

Resolved